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TOTAL QUALITY MANAGEMENT -
COST OF QUALITY
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Principles of Quality Costs: Principles, Implementation, and Use -- by Jack Campanella; Hardcover
A thorough guideline for understanding quality costs. Both the service and manufacturing industries are addressed.
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Poor-quality Cost (Quality and Reliability Series, Vol II) -- by HARRINGTON; Hardcover
The author stresses the view of the costs of poor quality. Investment in quality programs and how they help reduce overall costs. Internal and external failures are some of the costs defined.
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The Path to Profitable Measures: 10 Steps to Feedback that Fuels Performance (Paperback)
by Mark W. Morgan
An implementation of a scorecard system to help manage the information in and results out.
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Quality Makes Money (Paperback)
by Patrick L. Townsend, Joan Gebhardt
Focusing on tools that enable organizations of all types to improve everything they do and see a positive impact on the bottom line.
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Linking Quality to Profits: Quality-Based Cost Management (Hardcover)
by Hawley Atkinson, John Hamburg, Christopher Ittner
A role of quality in the management of the bottom line.
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