Management Systems Manual - Foqus, Inc.

	MSM-Section 5-2-0 FOQUS,INC. MANAGEMENT SYSTEM MANUAL Page 1 of 1 Issue Date: 4/10/06 Revision Date: 3/1/09
	5-2-0 MANAGEMENT RESPONSIBILITY - CUSTOMER FOCUS
	Foqus, Inc. corporate policy has been established to ensure that customer requirements have been established and are met with our goal to continnually improve customer satisfaction. Procedure MSP 7-2-3 Customer Communication and Customer Satisfaction defines how customer satisfaction is measured and continually enhanced. Procedure MSP 7-3-1 Research, Design and Development Control transforms current customer needs as well as future needs into product requirments. Procedure MSP 7-2-1 Customer Requirements defines how customer current needs are trasnformed to orders. Procedure MSP 7-2-2 Review of Contracts and Orders ensures that all orders are processed ans the customer is satisfied.
	Controlled Document. Refer to electronic copy. Printed copy is valid 8/8/09 unless revision verified by user.

Table of Contents	Previous Page	Next Page
Jump to... Title Page Introduction 1 Introduction 2 Introduction 3 Foqus Approach to Process Management Terms and Definitions General Management System Requirements General Documentation Requirements Documentation Requirements - Quality Manual Documentation Requirements - Control of Records Management Responsibility - Management Commitment Management Responsibility - Customer Focus Management Responsibility - Quality Policy Management Responsibility - Planning-Quality Objectives Management Responsibility - Planning-MS Planning Management Responsibility - Responsibility and Authority Management Responsibility - Management Representative Management Responsibility - Inernal Communication Management Review - General Management Review - Input Management Review - Output Resource Management - Provisons of Resources Human Resources - General Human Resources - Competence, Awareness and Training Infastructure Work Environment Planning of Product Realization Determination of Requirements Related to the Product Review of Requirements Related to the Product Add Customer Communication! Research, Design and Development Imputs Research, Design and Development Outputs Research, Design and Development Review Research, Design and Development Verification Research, Design and Development Validation Control of Research, Design and Development Changes Purchasing Process Purchasing Information Verification of Purchased Product Control of Product and Service Provision Validation of Process for Production and Service Provision Identification and Traceability Customer Property Preservation of Product Control of Monitoring and Measureing Devices Measurement, Analysis and Improvement Customer Satisfaction Internal Audit Monitoring, and Measurement of Process Monitoring and Measurement of Product Control of Nonconforming Product Analysis of Data Continual Improvement Corrective Action Preventive Action Continual Improvement Action