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Management Systems Manual - Foqus, Inc.

MSM-Section 5-2-0
FOQUS,INC. MANAGEMENT SYSTEM MANUAL
Page 1 of 1
Issue Date: 4/10/06
Revision Date: 3/1/09
5-2-0 MANAGEMENT RESPONSIBILITY - CUSTOMER FOCUS
Foqus, Inc. corporate policy has been established to ensure that customer requirements have been established and are met with our goal to continnually improve customer satisfaction. Procedure MSP 7-2-3 Customer Communication and Customer Satisfaction defines how customer satisfaction is measured and continually enhanced. Procedure MSP 7-3-1 Research, Design and Development Control transforms current customer needs as well as future needs into product requirments. Procedure MSP 7-2-1 Customer Requirements defines how customer current needs are trasnformed to orders. Procedure MSP 7-2-2 Review of Contracts and Orders ensures that all orders are processed ans the customer is satisfied.
Controlled Document. Refer to electronic copy. Printed copy is valid 12/5/10 unless revision verified by user.

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