Management Systems Manual - Foqus, Inc.

	MSM-Section 7-2-3 FOQUS,INC. MANAGEMENT SYSTEM MANUAL Page 1 of 1 Issue Date: 4/10/06 Revision Date: 3/1/09
	7-2-0 CUSTOMER-RELATED PROCESSES
	7-2-3 CUSTOMER COMMUNICATION
	Procedure MSP 7-2-3 Customer Communication and Customer Satisfaction defines how Foqus, Inc. has determined and implemented effective arrangements for communicating with customers in relation to: a) product and service information, b) enquiries, contracts or order handling, including amendments, and c) customer feedback, including customer complaints.
	Controlled Document. Refer to electronic copy. Printed copy is valid 8/8/09 unless revision verified by user.

Table of Contents	Previous Page	Next Page
Jump to... Title Page Introduction 1 Introduction 2 Introduction 3 Foqus Approach to Process Management Terms and Definitions General Management System Requirements General Documentation Requirements Documentation Requirements - Quality Manual Documentation Requirements - Control of Records Management Responsibility - Management Commitment Management Responsibility - Customer Focus Management Responsibility - Quality Policy Management Responsibility - Planning-Quality Objectives Management Responsibility - Planning-MS Planning Management Responsibility - Responsibility and Authority Management Responsibility - Management Representative Management Responsibility - Inernal Communication Management Review - General Management Review - Input Management Review - Output Resource Management - Provisons of Resources Human Resources - General Human Resources - Competence, Awareness and Training Infastructure Work Environment Planning of Product Realization Determination of Requirements Related to the Product Review of Requirements Related to the Product Add Customer Communication! Research, Design and Development Imputs Research, Design and Development Outputs Research, Design and Development Review Research, Design and Development Verification Research, Design and Development Validation Control of Research, Design and Development Changes Purchasing Process Purchasing Information Verification of Purchased Product Control of Product and Service Provision Validation of Process for Production and Service Provision Identification and Traceability Customer Property Preservation of Product Control of Monitoring and Measureing Devices Measurement, Analysis and Improvement Customer Satisfaction Internal Audit Monitoring, and Measurement of Process Monitoring and Measurement of Product Control of Nonconforming Product Analysis of Data Continual Improvement Corrective Action Preventive Action Continual Improvement Action