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Management Systems Manual - Foqus, Inc.

MSM-Section 7-2-3
FOQUS,INC. MANAGEMENT SYSTEM MANUAL
Page 1 of 1
Issue Date: 4/10/06
Revision Date: 3/1/09

7-2-0 CUSTOMER-RELATED PROCESSES

7-2-3 CUSTOMER COMMUNICATION

Procedure MSP 7-2-3 Customer Communication and Customer Satisfaction defines how Foqus, Inc. has determined and implemented effective arrangements for communicating with customers in relation to:

a)	product and service information,
b)	enquiries, contracts or order handling, including amendments, and
c)	customer feedback, including customer complaints.

Controlled Document. Refer to electronic copy. Printed copy is valid 12/5/10 unless revision verified by user.

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